Customer Retention Representative (Remote- Work from Home) Job at Globe Life Family of Companies, Mckinney, TX

MmR6M0VIalZTTkdSU3FQUnZ4QjBNRGcvcHc9PQ==
  • Globe Life Family of Companies
  • Mckinney, TX

Job Description

Job Description

About the Company

About the Job

Globe Life Inc. has immediate openings available for full-time Customer Service/Retention Specialists. We offer competitive wages and paid training - no previous Customer Service experience is required. We are seeking outgoing, customer service-oriented people for our inbound and outbound call center. This is a remote/work from home position.

Primary Duties:
  • Servicing inbound calls from current policyholders with the intent of cancelling their insurance benefits
  • Answering questions regarding coverage, premium and other policy information
  • Composing business letters, communicating effectively through written and verbal communication
  • Working independently and making judgment decisions is required
  • Making outbound calls to existing policyholders to collect delinquent premium payments
  • Reselling the benefits of our policies and providing excellent customer service
  • Using various sales techniques to help increase the retention of our policyholders
  • Recording policyholder information for reporting and transactional purposes
  • Extensive telephone contact and appropriate telephone skills are required
  • Discretion and tact must be used in providing service to customer
  • Monday to Friday schedules, no weekends
  • Additional production incentive pay after training period
  • Bilingual (Spanish) hourly pay differential
Working Conditions/Physical Requirements:
  • Heavy phone and PC usage
  • Sitting for extended periods of time
  • Reaches above shoulder level
  • Some overtime may be required
Globe Life Family of Companies

Job Tags

Remote job, Hourly pay, Full time, Immediate start, Monday to Friday,

Similar Jobs

HirefinderRPO

Plumber Job at HirefinderRPO

 ...Responsibilities System Installation: Install and assemble pipes, fittings, and fixtures for various plumbing systems, including water supply, drainage, and gas lines Blueprint Reading: Interpret and work from blueprints, drawings, and specifications to plan and... 

Quad

Flexo Print Operator Job at Quad

As a global marketing experience company, Quads goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We...

DW Simpson

Actuary, Modeling - Remote Job at DW Simpson

 ...This is a real chance for you to progress in your career. A P&C insurer is seeking an actuarial student with at least 2 years of experience. In this role, you will develop actuarial models and ensure the models are kept up-to-date and free of errors. A good fit for will... 

Shine Careers

Window Cleaning Technician Job at Shine Careers

Benefits:~401(k)~Free uniforms~Health insuranceThis is an entry-level position! No experience is necessary! Window Cleaning Technician Benefits and Perks:~Money -- and opportunity to make more. Starting between $16-20 per hour with potential for commissions... 

Athenix Solutions Group, LLC

ACS- Technical Writer Job at Athenix Solutions Group, LLC

 ...TS/SCI with Polygraphis required Education: Postions available no matter where you are in your career! Entry Level Bachelor's communications, journalism, English, or related field, and no or minimal experience (Note: even without a degree experience can qualify...